26 The Inquiry Is Not Clear, The Focus Is Customer

The 20mm flip-off cap with customized logo is finally shipped.

I've really spent a lot of time and energy on it recently.

Customer S comes from Canada. We started to supply the flip-off cap to him in 2016. Every year,  S places 3–4 orders. Rather than saying this order is a return order from an old customer, I prefer to call it a super long update period. Yes, it's right that the product is a 20mm flip-off cap with a logo; however, I change the logo every year. We discuss the logo design all the time on Whatsapp. The S's first inquiry in 2016 made it clear the style and quantity of the flip-off cap he wanted; he even chose the color from the pantone number. We also provided professional advice as soon as we received the inquiry. Although the plastic part could not match the color on the pantone number, we improved the process for him to make the color as close as possible.

Including this order, S made a total of 13 logo aluminum plastic flip-off vial seals with different colors and styles. Some logos are raised, some are sunken, some have smooth surfaces, some have rough surfaces, and some have edges. Yes, these are also some without edges. Every time I need to carefully check the exact needs of this logo in the new order, S just sends a blurry photo with no more information. I need to try to figure out repeatedly what S really wants, why he has this idea, and how to make the right products by using my professional knowledge.

Who knows? After working more than a dozen hours overtime at night, I finally made the logo flip-off cap that S likes. He said, "My logo looks great on the cap!!! All of us like it.". Because of this sentence, I think all the efforts we made have been rewarded.

I really look forward to what kind of logo customer S will need next time!